CSR for Talent Acquisition

Posted on 4th July

It will be a Work from Office in Bangalore/Mumbai Location Customer Care Representative Mode of Work(WFH or WFO) - WFO Interview process – Versant, CD and OPS Interview Versant Threshold : 58 and above only Contract duration – Until 15th Dec 2024(6 Months) Days of Working-5days 2Rotational off Process-US Shift and Process Location – BDC13 Koramangala/MDC 2 Vikhroli Shift Timing – 06.30pm onwards to 06.30 am,9 hours working including weekends. Rotational off. Cab facility to be prov ided both side-Home pick and Home Drop Careel Level Exp CTC 13 Fresher 25,000 Up to 6 Months 28,000 12 7 months - 3 years 30000-40000 Detailed JD Job description: We are looking for a Customer Service associate to join our Talent Acquisition team and help candidates complete their application, perform screening of candidates, schedule/reschedule their first day and share first day details with new employees. This will involve interact with candidates via email, phone call, instant messaging. Responsibilities: ➢ Make outbound calls to the candidate and motivate them to complete job application. ➢ Schedule/reschedule first day of work for the employees and sharing necessary information. ➢ Review application form and make sure all the details are filled appropriately. ➢ Handle inbound calls and resolve candidate’s queries. ➢ Respond to candidate’s queries over email/text. ➢ Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage ➢ Provide excellent experience to the candidates. ➢ Maintaining a quality score of 90% and above throughout. ➢ Escalate issues and seek advice when faced with complex issues/problems ➢ Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements ➢ Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls ➢ Participate in Team building activities ➢ Ensure and maintain the security and confidentiality of client data ➢ Ensure Customer Satisfaction Requirements: ➢ Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls. ➢ Experience working and delivering under strict timeline. ➢ Should have neutral accent ➢ Excellent communication skills (verbal and written). ➢ An ability to handle sensitive and confidential information. ➢ Agile and flexible with work schedule. ➢ Experience working and navigation on multiple systems/tools. ➢ Logical and analytical thought process. ➢ Willing to work in any US shift (EST/CST/MST/PST). ➢ Willing to work in rotational shifts and rotations week off as and when required Adecco will be your Payroll and Parent Company and you will be working with Accenture. You need to have all your documents hard Copy Adhaar card(Original) Pan card(Original) All Semester Educational marksheet including passing degree certificate (IF Graduate), (Original) Offer letter, Salary slip, Bank Statement, Experience letter is mandate if u have any experience(Original) Documentation plays an important role please make sure to have all the above mentioned documents/no need to submit hardcopy but u should have all the original documents we require a PDF copy of Original Documents Accenture is thorough with Documents please make sure all the original documents are in place

Communication Skills

Recruitment

Recruitment and Selection